Last updated on July 8th, 2022 at 06:13 pm
READ THE FULL TEXT BELOW THE SUMMARY FOR IMPORTANT DETAILS
Information Collection Practices – this section provides information related to the categories of information that we collect and how we collect it. It also provides examples of information within the categories of information collected, such as name and address, and also provides information related to specific technologies used to automatically collect information, such as cookies.
How We Use Your Information – this section provides information related to our use of your information we collect, such as use for direct marketing purposes and online behavioral advertising.
How We Share Your Information – this section provides information related to our disclosure of information we collect, such as sharing it with subsidiaries or affiliates, and disclosing it for legal purposes.
Choices about How We Use and Share Your Information – this section provides information related to your rights to limit our use and disclosure of your information.
Accessing and Correcting Your Information – this section provides information related to your rights to correct and update information collected by us.
Informed Consent to Be Contacted by Telephone – this section provides the circumstances in which you consent to be contacted by telephone, whether wireless or landline, in a manner that without your consent may otherwise be prohibited.
Your California Privacy Rights – this section provides information related to the rights of California residents, such as the right to ascertain what personal information has been shared with third parties for marketing.
Notice to Utah Residents – this section provides Utah residents with mandatory notice of information related to our privacy practices.
Children under the Age of 13 – this section provides information related to our policy that prohibits children under the age of 13 from accessing www.thementaldesk.com.
Privacy on Third-Party Websites – this section provides information related to our disclaimer of liability regarding any privacy practices of third-party websites, such as those that may advertise on www.thementaldesk.com.
Security – this section provides general information of our practices and procedures to safeguard personal information.
PLEASE READ THE FULL TEXT BELOW TO ENSURE THAT YOU UNDERSTAND IMPORTANT DETAILS ABOUT OUR INFORMATION PRACTICES AND YOUR OPTIONS RELATED TO SUCH PRACTICES
Scope of Application
- On the Website.
- In e-mail, text and other electronic messages between You and theMentalDesk.com.
- by thementaldesk.com via offline sources or through any other means, including on any other website operated by thementaldesk.com or any third party.
- by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.
- access the Website.
- access links to our social media pages on third party social media websites, such as Facebook®, Twitter® and YouTube® (“Social Media Pages”).
- submit a contact/help form to us, which is an online method of providing your contact information to us for future communications with you related to the topic that you have requested information about, such as learning more about mental health issues (“Contact Request”).
If we make material changes to how we treat our users’ personal information, we will notify you:
- by e-mail to the e-mail address specified in your account; or
- through a notice on the Website.
Material changes do not apply retroactively to information collected prior to the material change, unless affirmative agreement is provided by users; however, please be advised that material changes apply to all future information collected according to the updated policy.
Information Collection Practices
Information We Collect About You
We collect different types of information from and about users of our Website.
- “Personal Information” by which you may be personally identified, such as the following:
- your full name
- mailing address
- home and mobile telephone numbers
- e-mail address
- whether you are a U.S. citizen
- preferred and alternate contact methods
- any other information requested on the applicable application
- “Technical Information” including details about your internet connection and the equipment you use to access our Website.
- “Usage Information” including details related to how users’ use the Website, such as documenting interactions with content.
How We Collect Information
We collect information:
- Directly from what you provide to us
- Automatically as you navigate through the Website
- From third parties
Information You Provide to Us
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of posting material, or requesting further services via a contact form. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your search queries on the Website.
You also may provide information to be published or displayed (hereinafter, “posted”) on public areas, such as user forums or user comment sections of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”).
User Contributions are posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. Read our terms of service for related information.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically does not normally include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us to count users who have visited those pages or opened an e-mail and for other related website statistic. For example, web beacons enable us to record the popularity of certain website content and verify system and server integrity.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, read under “Choices About How We Use and Share Your Information”.
Please note that we reserve the right to retain cookie data indefinitely.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information related to how you can opt-out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please read under “Choices About How We Use and Share Your Information”.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers visit http://networkadvertising.org.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
- To present our Website and its contents to you.
- To provide you with information, products or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please review under “Choices About How We Use and Share Your Information”.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
How We Share Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- To our subsidiaries, sister companies and affiliates.
- To contractors, service providers and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential, and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by thementaldesk.com about our Website users is among the assets transferred.
- To third parties to market their products or services to you, so long as you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, read under “Choices About How We Use and Share Your Information.”
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of thementaldesk.com our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Share Your Information
We strive to provide you with choices regarding the personal information you provide to us.
You can use the methods below to control certain aspects about how we use and share your information:
- Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request to [email protected].
- CAN-SPAM/Promotional Offers from the thementaldesk.com. If you do not wish to have your contact information used by thementaldesk.com to promote our own or third parties’ products or services, you can opt-out by following the instructions at the end of the applicable messages or by sending us an e-mail stating your request to [email protected]. If we have sent you a promotional e-mail, you may also send us an e-mail asking to be omitted from future e-mail distributions.
- Targeted Advertising.If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request to [email protected]. Please note that for this opt-out to function effectively, you must have your browser set to accept browser cookies.
- Third-Party Advertising. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, some third parties provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website at networkadvertising.org/choices.
- Choices after Disclosure. If at any time you would like to stop receiving marketing messages from any of our affiliates or other third party that we have already shared your personal information with, please contact the applicable affiliate or third party directly and ask it to remove you from its marketing campaigns, visit its website for complete details as to how you may unsubscribe from its campaigns or follow the instructions in each marketing message received from the affiliate or third party, as applicable.
Notwithstanding the foregoing, we may contact you for the purpose of communicating information requested by you when you submit a Contact Request, which is an online method of providing your contact information to us for future communications with you related to the topic that you have requested information about, such as learning more about mental health information. To no longer receive such communications, do not submit a Contact Request.
Accessing and Correcting Your Information
You may also send us an e-mail at [email protected] to request access to, correct or delete any personal information that you have provided to us.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may also decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of service.
Informed Consent to Be Contacted by Telephone
Federal and state telemarketing laws provide certain protections to consumers related to informational and telemarketing calls. For example, consumer protection laws impose restrictions on businesses, such as time-of-day calling restrictions and compliance with do-not-call lists. This section provides the circumstances in which you consent to be contacted by telephone, whether wireless or landline, in a manner that without your consent may otherwise be prohibited.
When you submit a Contact Request or request help via our Social Media pages, you acknowledge and agree that such acts constitute your express written consent to the following:
- thementaldesk.com and/or its affiliates may contact you, at any time of day and at the telephone number(s) that you provided, via telemarketing; notwithstanding that your telephone number(s) may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists.
- thementaldesk.com and/or its Affiliates may contact you using artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provide; however, please note that your consent to the terms below is not required in order to obtain goods or services which we or our Affiliates may offer.
- Our affiliates include, but are not limited to, Medicare Health Benefits, LLC, Continental Health Alliance, LLC, and Medicareplanfinder.com.
Your California Privacy Rights
If you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third-parties, what categories of personal information that we have shared with third-parties in the preceding year, as well as the names and addresses of those third-parties, please contact us at [email protected].
Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third-party for marketing purposes, please contact us at [email protected].
This CCPA Policy applies only to California consumers and the Personal Information of California consumers. If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act (“CCPA”) and other applicable California state privacy laws. If you have any questions about whether this CCPA Policy applies to you, please contact us.
No Sale of Personal Information
Under the CCPA, a “sale” means providing to a third party personal information for valuable consideration. At this time, we don’t believe any of our data practices constitute a “sale” under the CCPA.
The CCPA provides California consumers with several individual rights with respect to Personal Information. Note that these rights apply to individual consumers, not to companies. This section describes those rights in detail and provides information on how to exercise those rights.
Exercising Your Rights
To exercise any of the rights described in this section, please contact us at [email protected] with (i) a complete description of your request, including the specific right(s) you wish to exercise and (ii) sufficient information about you so we can confirm that your request is a verifiable customer request, including at a minimum your name and email address. Once we have received your verifiable consumer request, we will respond consistent with applicable law. Please note that you may also designate an authorized agent to make a request on your behalf. In order for us to process a request from your authorized agent, we must (i) confirm that the agent is a natural person or business entity registered with the Secretary of State that you have authorized to act on your behalf, (ii) receive from you a copy of the written authorization that provides the authorized agent to act on your behalf, and (iii) verify your identity by asking you to provide us sufficient information in order to do so.
Access and Data Portability Rights
You have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:
- Categories of and specific pieces of personal information we have collected about you.
- Categories of sources from which we collect personal information.
- Purposes for collecting, using, or selling personal information.
- Categories of third parties with which we share personal information.
- Categories of personal information disclosed about you for a business purpose.
- If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
You have the right to request that we delete Personal Information about you that we have collected, subject to certain exceptions.
You have the right not to receive discriminatory treatment for the exercise of your rights under the CCPA, subject to certain limitations. Please note that we reserve the right to offer you certain financial incentives as permitted by the CCPA that may result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time by contacting us.
Use of Personal Information
In the last 12 months, we may have used or disclosed certain Personal Information we collected for the following business purposes:
- Business Purpose: To provide, support, and develop our website, products, and services
- Categories of Personal Information: Identifiers, Customer Record Information, Sensory Data, Internet of other network activity
- Business Purpose: To directly respond to your requests or inquiries, including to investigate and address your concerns and monitor and improve our responses, or to otherwise meet the reason for which you provided the information.
- Categories of Personal Information: Identifiers, Customer Record Information, Commercial Information, Sensory Data, Internet or other network activity
- Business Purpose: To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business
- Categories of Personal Information: Identifiers
Changes to this CCPA Policy
We reserve the right to amend this CCPA Policy at our discretion and at any time. When we make changes to this CCPA Policy, we will post the updated notice on the Website and update the CCPA Policy effective date at the top of the page. By accessing or using the Website and/or the Services, you acknowledge that you have read this CCPA Policy and, to the extent it applies to you, that you agree to the practices described in this CCPA Policy.
Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.
Notice to Utah Residents
We may choose to disclose personal information (including non-public personal information) about you, the consumer, to a third-party for compensation.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, please exit the Website, and do not use or provide any information on this Website.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
Privacy on Third-Party Websites
The Website contains links to third-party websites including, without limitation, websites owned or operated by affiliate entities or Advocates.
We endeavor to safeguard our users’ personal information. Access to your personal information is limited. The servers that we store personal information on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control.
Please be advised, however, that while we take reasonable precautions to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure.
For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk.
Only employees or third party agents who need the personal information to perform a specific job are granted access to personal information via secured and/or password protected methods. Employees not adhering to our firm policies related to security are subject to disciplinary action. In compliance with applicable federal and state laws, we will notify you and any applicable regulatory agencies in the event that we learn of a security incident that, according to the relevant jurisdiction, requires notification.
Email: [email protected]